Some issues only pop up in the field. Your team then needs field RCA engineers who empathize with your product deeply.
Our Field Engineering Service brings our deep technical expertise directly to your users, ensuring your product succeeds in the complex environments it was built for.
We were founded on the principle of “engineering with empathy,” and that extends to every user interaction. When a device fails in the field, we see it as an opportunity to learn, improve, and strengthen your product.
We don't wait for instructions. When we identify an issue, our immediate goal is to start working to solve it. We proactively address problems to keep your project moving forward.
We are dedicated to getting to the bottom of any situation. If a single user's device in Italy stops working, we are prepared to take a flight, diagnose the issue on-site, and figure out the root cause.
Our team doesn't say, "that's not my job". We take full ownership of the task at hand, ensuring every commitment is met with the highest level of responsibility.
Case Study
A client's product, which processed a high-bandwidth video signal, was failing with test users in the field. The signal quality was poor, and the variations in the field were too complex to replicate in the lab. The obvious path was to make repeated, costly site visits to test potential hardware fixes, one by one.
We recognized that this approach was not a viable long-term strategy for our client. Instead of just treating the symptom, we created a cure. On our trips, we used specialized equipment to capture and record the problematic signals directly from the field. We then built custom software tooling to replay these exact real-world scenarios in our lab.
This act of product empathy completely changed the development process.
